LEGAL REFERENCE

How We Handle Your Account Data

novibet app keeps your account details, payment references and activity history under one privacy policy you can read before you register. We set out what we collect when...

Account dataPayment referencesDevice detailsConsent choices
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novibet app How We Handle Your Account Data

Where Local Law Permits Access

Privacy rules shift between markets, so this policy is written to apply where local law permits and to sit alongside any regional clause that reaches your account. Signed in from Pakistan, you are handled under the terms described here; if you move or travel, the protections attached to your profile follow the supported regions we run in. We keep the wording matched

to how we really process JazzCash, Easypaisa, SadaPay and Raast records, so the text mirrors the flows you already use. Where a local rule gives you a wider right, that rule outranks any general line on this page. Clause numbering stays the same across markets, so a paragraph you cite in one country still points to the same block when you sign

in from another.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reaching Our Team About Your Data

Ask us anything about how your records are handled and a person answers, not an automated loop. Data requests land with the same desk that manages your account, so replies arrive with your profile in view. We work through requests in the order they reach us and confirm who you are before releasing anything tied to your profile.

Team online

In-App Live Chat

Open live chat from your account and pick the data question queue. Advisers cover Pakistan hours from late morning to midnight and confirm two profile details before discussing your records.

Email Desk

Message our data desk with your registered email in the subject line. We answer inside one working day and never request a password, PIN or one-time code over email.

Account Settings

Sign in and open settings to change contact details, switch consent options, or request a copy of stored records. Edits apply the moment you save them.

ACCOUNTABILITY FIRST

How We Keep This Text Accurate

This page is maintained by the team that runs account operations, so the wording tracks what happens on the platform. We check every clause against live processes when...

Named Processors

We name the partners that touch your records instead of describing them vaguely, so you can see which processor handles...

Source Checks

Clauses are checked against live systems before we publish them, so a sentence about retention matches the window our records...

Plain Wording

Clauses avoid legal padding and read like sentences a person would say aloud. Where a formal name is needed, we...

Security Practice

We describe safeguards running right now, including encrypted connections, restricted staff access to transaction logs and device checks on every...

Regional Clauses

Pakistan wording sits directly beside the general text, covering how JazzCash, Easypaisa, SadaPay and Raast records are processed and which...

Change Alerts

When a material change lands, we flag it on your dashboard and by email before it takes effect, so you...

How This Page Lines Up With Others

Our rule pages share one vocabulary, so a term you read here carries the same meaning on the account rules page or the cookie panel. If two pages...

Terms Of Use
The account terms set out what you agree to when you join; this policy covers what happens to the data that agreement creates. Read both together as a pair.
Cookie Preferences
Cookie switches live in their own panel, but the categories match the tracking rules described here. Flipping a switch there changes what this page permits in your browser.
Account Rules
Rules on one account per person, shared devices and login safety line up with the identity checks set out here, so the same evidence supports both pages.
Payment Terms
Settlement clauses explain timing on the payment page; this policy explains which transaction records stay on file and for how long. JazzCash, Easypaisa, SadaPay and Raast appear in both.
Verification Steps
Document checks are described once and referenced elsewhere. This page adds the storage side: what stays on file after a check passes and when older copies are cleared.
Promo Rules
Offer pages carry entry conditions; this policy covers the account data those offers generate. Both name the same retention window, so nothing you read on one contradicts the other.
Change History
Each revision is logged with a date and a one-line summary. If a clause moves between versions, the log shows the order of edits behind the current wording.
LAYOUT MARKERS

Visible Elements On This Page

Scroll the page and you will meet the same layout markers we use on every rule page. Each block opens with a heading, a short paragraph and a...

Chip Row Rows near the head of each clause name JazzCash, Easypaisa...
Summary Boxes Short summary boxes sit above longer clauses and restate the...
Sticky Menu A side menu stays with you while you scroll and...
Date Stamp A dated line near the start shows when this text...
Print And Save A print option renders the whole policy as a clean...
Language Switch The panel lets you read the same wording in English...

Answers About Your Account Data

Your name, date of birth, contact email, phone number and address, plus the payment identifiers attached to JazzCash, Easypaisa, SadaPay or Raast transfers. We also log device type, browser and login times to spot unusual access.

Yes, transaction references are stored so we can match a transfer to your account and resolve a missing credit. Records stay for the period local rules require, then get cleared.

Only to processors completing a task you asked for, such as a payment rail or an identity check. They work under contract, see the minimum needed and cannot reuse your data.

Account and transaction records stay for the retention window set by local rules, usually several years after your last activity. Marketing choices are dropped sooner once you switch them off.

Yes. Open account settings and request an export, or message support from your registered email. We confirm identity first, then send a structured copy within the period local law allows.

We post the new version with a fresh date stamp and flag material changes on your dashboard and by email before they apply, so you can read the wording and adjust your choices first.